![]() Stories allow members to articulate intricacies of a collaborative work process that are often obscured or ignored by traditional documentation methods. While work products are concrete outcomes of a community’s practice, the understanding of how a community got to that end is often detached from a technical description of the process. Storytelling also conveys some of the most critical knowledge that often gets missed in typical documentation of processes and problem-solving techniques. ![]() Storytelling creates feelings of trust, openness, belonging, and commitment to others in the community. This will help other members relate to your situation and understand your perspective. It is not just the story itself, but the process of crafting a narrative, individually or collectively, that creates that bridge. You are able to create a bridge that supports learning through social interaction. Only a story can describe the complex causal relations while incorporating implicit contextual factors that may be crucial to appreciate, but hard to codify or generalize.”īy relating these experiences in a story, community member listeners are engaged in your experiences. “Stories are the best way to traverse the knowledge system in a way that explains the linkages between community activities, knowledge resources, and performance outcomes. But don’t forget the importance of anecdotal information from key informants to convey a real and complete sense of the total value of your community, including the role of social capital and how relationships produce results. Outcome evaluation is critical in documenting and demonstrating the value of your community.
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